insurance & payment information

As a courtesy to our clients, Sparkleen Dental does accept payment directly from a patient's insurance company for a patient's dental care when the following conditions are met and understood:

• That balances not covered by a patient's insurance company need to be paid in full on the service date.

• The contract with the dental insurance company is between patients and their respective dental insurance companies.

• As a privacy standard, insurance companies do not provide information regarding a patient's benefits to us; therefore, the patient must provide all details and information concerning their dental plan.

• It is the patient's responsibility to notify us of any changes in their status regarding their plan immediately, for example, a new insurance company, a layoff, a divorce, or any other items that may affect the patient's insurance coverage. Dental insurance providers do not inform us of any change of status changes.

• Balances not covered by a patient's insurance company need to be paid in full on the service date.

• Patients will be notified of their dental insurance providers' inactivity of payment 30 days following treatment by our office.

We are happy to assist our patients with filling in a dental claim insurance form so they can contact their employer or dental insurance company directly to claim their dental benefits.

Please note that not all of our services may be covered by your insurance carrier and that every insurance plan has unique conditions and exceptions. Our office will do our best to assist our patients in understanding the details of their insurance plans. However, we are limited in the information we can access. It is ultimately the patient's responsibility to understand their insurance policy and contact their insurance to clarify what is covered in their plan.  

Unless prior arrangements have been made, payment is due upon completion of treatment. We accept Interac, Cash, e-Transfer, Mastercard, Visa and American Express.

If there are any outstanding charges on a patient's account, payment is expected in full before their next appointment. If full payment is not made before a patient's next appointment, their appointment may be rescheduled until their outstanding amount is paid in full.

We look forward to taking care of your oral health needs and welcome you and your family to our team of dental professionals. If you have any questions regarding dental billing, feel free to contact us anytime.